Deposits are non-refundable, a deposit signifies that you are interested in the purchase of a hedgehog and will result in us holding the hedgehog for you.

The deposit amount of $25 is subtracted from the total price of the hedgehog at the time of pick up. We usually bring a few babies for you to meet, and your deposit may be applied to whichever hedgehog you end up purchasing. 

If you will be unable to pick up your hedgehog at the pre-arranged date/time (to be determined via email between the customer and Heartfelt Hedgehogs after deposit is made), then a 12 hour notice will need to be given to Heartfelt Hedgehogs. A rescheduled pick up time and date may be made.

If any hedgehogs are not picked up at the pre-arranged time, picked up at the rescheduled time, or 12 hour notification prior to the pick-up time is not given then the hedgehog will be considered available for purchase to the next interested party. The $25 deposit will remain on account at Heartfelt Hedgehogs for a period of 3 months and can be used toward a different hedgehog.

If the hedgehog becomes unavailable for purchase after the deposit is made it is at the customer’s discretion as to whether they want a refund or for the deposit to remain a credit toward another hedgehog.